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Customer Service Section
This section is responsible for setup water/wastewater utility accounts, changes water/wastewater utility accounts, finalizing water/wastewater utility accounts, temporarily turn water on or off, setup an automatic bank draft for water/wastewater utility bills, process payments for the water/wastewater utility, adjusting your water/wastewater utility bill, authorizing the Construction and New Meter Installation Section to install a new meter, and answer any questions concerning your water/wastewater utility account.

How To:


Report Rio Rancho:

Report Rio Rancho is an intuitive online application that allows residents and businesses of Rio Rancho to identify quality of life and environmental issues; and report them to the appropriate department in the City for resolution.  The application is powered by CitySourced and uses specified location of the issue to help with the reporting process for residents, businesses, and City staff.

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Links:

Utilities Department   Utility Operations Division
Utilities  Department FAQ
  Backflow Prevention Program
Utilities  Department Forms
  Children's Water Festival

  Detect and Fix Leaks
 Utility Services Division

Domestic Well Program
Apply for New Water/Wastewater Account
  Report a Water Leak
Bulk Fill Station

Water Use Audit Information
Change Water/Wastewter Account
   Water/Wastewater Availability
Pay Water/Wastwater Bill
  Water Waste Complaints
Setup Automatic Bank Draft for Water/Wastewater Bill
  Watering Restrictions
Turn On Water at a Property
  Xeriscaping Information
Water Assistance Program
 
Water, Wastwater, and Recycled Water Rates
 


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Contact Us
For Assistance

3200 Civic Center Circle NE
Rio Rancho, NM 87144


Ph: 505-891-5020
Fx: 505-891-5204



Hours of Operation:
Monday-Friday
8:00 a.m.-5:00 p.m.
Excluding Holidays

After-Hours Emergency / Leak Report: 505-975-1581