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ADA-Access for All

ADA logoThe City of Rio Rancho is committed to ensuring that residents and visitors with disabilities are able to take part in, and benefit from, the whole range of public programs, services, and activities offered by the City.

Title II of the Americans with Disabilities Act of 1990 (ADA)
prohibits discrimination against qualified individuals with disabilities by public entities in the operation of all services, programs or activities offered by the entity.

It is the policy of the City of Rio Rancho that services, programs or activities are accessible to and usable by disabled individuals, unless providing access results in and undue financial or administrative burden to the City or causes a fundamental alteration of the nature of the programs or services. It is also the City's policy that members of the public not experience discrimination or harassment based upon disability.

If you have a problem, complaint, or conflict related to ADA compliance, as it relates to City facilities, programs, and services, please contact the City ADA Liaison.

ADA Liaison Contact Information
(505) 891-5015

Grievance Form and Procedures

In the event the issue cannot be resolved informally by contacting the ADA Liaison, please file a formal grievance using the Grievance Form (online version, MS Word version, PDF version).

Upon receipt of the form, the City will investigate the complaint by reviewing any and all factual information that is part of the case. Within 15 business days after receipt of the form, the City will meet with the complainant to discuss the issue and possible resolutions. All meetings, interviews, materials, and other pertinent information will be documented and accounted for by the City.

A copy of the final report, including the City's determination, will be given to the grievant within 30 business days of the original grievance submission date. If a delay is expected, the City will provide notification in writing noting the reason(s) for the delay and the date by which the final report and determination can be expected.

If the grievant is not satisfied with the response and determination by the City, they have 15 business days to write a follow-up response.

The City does not retaliate against those filing a grievance and will not knowingly permit retaliation by its employees. Please let the ADA Liaison know immediately if you feel you are being retaliated against for filing a grievance.

If you are not satisfied with the results from filing a formal grievance, you may file a complaint with the appropriate agency or department of State or Federal government.

Reading the PDF documents provided on this site requires the Adobe Acrobat Reader, available for free from Adobe.