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Utilities Department
For general questions please see our:
Utilities Department Frequently Asked Questions (FAQ).

The Utilities Department is made up of three Divisions. They are: Utility Accounting, Utility Operations, and Utility Services. Through these divisions the Utilities department is responsible for: management of departmental budgets, management of Utilities billing accounts, and management and repair of all water and wastewater utilities.

Utility Accounting Division
  • Consolidates, analyzes, and reviews Utility Department’s budget.
  • Analyzes and reviews water, wastewater, and recycled water rates.
  • Coordinates the purchase of water rights.

Utility Operations Division – 505-896-8715
  • Reports and repairs water leaks in City right-of-way areas.
  • Manages rebates for high-efficiency toilets and high efficiency washers.
  • Manages water conservation programs.
  • Approves water and wastewater service for commercial and residential properties.
  • Conducts water use audits for commercial and residential properties.
  • Approves domestic well applications for residential properties.
  • Manages Backflow Prevention Assemblies testing and certifies Backflow Testers in Rio Rancho.
  • Analyzes water quality information for commercial and residential properties.
  • Manages Industrial Pre-treatment program for commercial and industrial properties.
  • Maintains water and wastewater treatment facilities.

Utility Services Division – 505-891-5020
  • Sets up new water/wastewater utility accounts.
  • Payments for water/wastewater utility bills.
  • Changes water/wastewater utility accounts.
  • Turns on or off water to a properties.
  • Bills for Water/wastewater utility accounts.
  • Maintains information on Water Assistance Programs.

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Utilities Department   Utility Operations Division
Utilities Department FAQ
  Backflow Prevention Program
Utilities Department Forms
  Children's Water Festival

  Detect and Fix Leaks
 Utility Services Division

Domestic Well Program
Apply for New Water/Wastewater Account
  Report a Water Leak
Bulk Fill Station

Water Use Audit Information
Change Water/Wastewter Account
   Water/Wastewater Availability
Pay Water/Wastwater Bill
  Water Waste Complaints
Setup Automatic Bank Draft for Water/Wastewater Bill
  Watering Restrictions
Turn On Water at a Property
  Xeriscaping Information
Water Assistance Program
Water, Wastwater, and Recycled Water Rates

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Contact Us
James Chiasson
Utilities Director

3200 Civic Center Circle NE
Rio Rancho, NM 87124

Ph: 505-896-8715
Fx: 505-891-5201