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Utility Systems Section
The Utility Systems Section is responsible for line location of water and wastewater, as well as approval of water and wastewater service. When a new property is being built this section determines whether or not the property is close enough to tie into the City water and/or wastewater lines.

Water/Wastewater Availability Application Process:

1. Obtain the UT-UTO-01.02 (E) Meter Application Residential PDF or the UT-UTO-01-02-01 (E) Meter Application Commercial PDF from our Utility Operations Department Forms page or by clicking the link above. Please follow the instructions on how to fill out a fillable form on our Utility Operations Department Forms page.

2. E-mail, Mail, or Fax the form.
a. E-mail to: with the form name in the subject line.

b. Mail to: Attn: (Form Name)
Utility Operations Department
3200 Civic Center Circle, NE
Rio Rancho, NM 87144

c. For Example: Attn: UT-UTO-01.03 (E) Water Use Audit
Utility Operations Department
3200 Civic Center Circle, NE
Rio Rancho, NM 87144

d. Fax to: (505) 891-5201
i. Please include a cover page, any additional documentation, and a note on how many pages are include in the fax.

3. Once the application has been submitted allow two (2) to three (3) weeks for the Utilities Operations Division to review.

4. Once the application is approved it is sent to the Utilities Service Division.There it is processed into the City’s database and a meter is assigned to the property.

5. Afterwards, you must pay any fees (Pro-Rata payment, installation fees, or new service fees) at the cashier’s cages which are located on the first floor of City Hall (3200 Civic Center Circle NE).

6. After you have paid your fees a technician will come out to the property and install the new water meter.

7. If you have any questions about the process or where a water/wastewater line is please call: (505) 891-5061 or (505) 891-5046.


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Links:

Utilities Department   Utility Operations Division
Utilities Department FAQ
  Backflow Prevention Program
Utilities Department Forms
  Children's Water Festival

  Detect and Fix Leaks
 Utility Services Division

Domestic Well Program
Apply for New Water/Wastewater Account
  Report a Water Leak
Bulk Fill Station

Water Use Audit Information
Change Water/Wastewter Account
   Water/Wastewater Availability
Pay Water/Wastwater Bill
  Water Waste Complaints
Setup Automatic Bank Draft for Water/Wastewater Bill
  Watering Restrictions
Turn On Water at a Property
  Xeriscaping Information
Water Assistance Program
 
Water, Wastwater, and Recycled Water Rates
 


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