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Utility Operations Division
For general questions please see our:
Utilities Department Frequently Asked Questions (FAQ).

The Utilities Operations Division is organized into three sections: Environmental Programs, Utility Operations, and Utility Systems. Through these sections, the Division is responsible for water conservation, the domestic well program, the backflow prevention program, the Industrial Pre-treatment program, rebates, water use audits, water, wastewater, and recycled water availability; operates and maintains the City water, wastewater, and recycled water systems; cross-connection prevention, and maintenance of Federal and State permits for the utility facilities.

Environmental Programs Section:
  • Manages rebates for high-efficiency toilets and high-efficiency washers.
  • Manages water conservation programs.
  • Implements water restrictions and manages water waste complaints.
  • Conducts water use audits.
  • Manages domestic well program.
  • Manages backflow prevention program.
  • Manages Industrial Pre-treatment program.

Utility Operations Section:
  • Operates and maintains the City’s water, wastewater, and recycled water systems.
  • Reports and repairs water leaks in City right-of-way.
  • Analyzes water quality information.
  • Plans water, wastewater, and recycled water public improvement projects.
  • Maintains Federal and State Permits for the Utility Facilities.

Utility Systems Section:
  • Approves water and wastewater service.
  • Locates water, wastewater, and recycled water lines.

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Utilities Department   Utility Operations Division
Utilities Department FAQ
  Backflow Prevention Program
Utilities Department Forms
  Children's Water Festival

  Detect and Fix Leaks
 Utility Services Division

Domestic Well Program
Apply for New Water/Wastewater Account
  Report a Water Leak
Bulk Fill Station

Water Use Audit Information
Change Water/Wastewter Account
   Water/Wastewater Availability
Pay Water/Wastwater Bill
  Water Waste Complaints
Setup Automatic Bank Draft for Water/Wastewater Bill
  Watering Restrictions
Turn On Water at a Property
  Xeriscaping Information
Water Assistance Program
Water, Wastwater, and Recycled Water Rates

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Contact Us

3200 Civic Center Circle NE
Rio Rancho, NM 87144

Ph: 505-896-8715
Fx: 505-891-5201

After-Hours Emergency / Leak Report: 505-975-1581

Monday - Friday
8 a.m. - 5 p.m.