Miscellaneous FAQ

Please pick the sub-category that your question is in. Click on the question to see the answer.

Maps/GIS Data:


City Vehicles:


Permits/Inspections/Licenses:


Special Assessment District (SAD):


Trash/Recycling:


Weeds, Litter, and Graffiti:


Flags:


Other:



ADDITIONAL RESOURCES:




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Maps/GIS Data:



1. What is GIS?
  • A geographic information system (GIS) is a computer system for capturing, storing, checking, and displaying data related to positions on the Earth’s surface.GIS can show many different kinds of data on one map.This enables people to more easily see, analyze, and understand patterns and relationships.This system helps to create the maps that are used by Global Positioning Systems (GPS).
2. Where can I get a map of the City?
  • You can purchase a map of the City of Rio Rancho from the Development Services Department located in City Hall (3200 Civic Center Circle, NE) Suite 130 on the first floor.You can also call them at (505) 891-5005.
3. Can I get a copy of one of the GIS maps?
  • Yes.You can purchase a map of the City of Rio Rancho from the Development Services Department located in City Hall (3200 Civic Center Circle) suite 130 on the first floor.You can also call them at (505) 891-5005.
4. Can I download City GIS data?
5. What type of GIS data is available?
  • You can find the GIS data that is available on our GIS Data Download page.The files come as *.shp or *.kmz files.

City Vehicles:



1. Who do I call when I see a City vehicle disobeying the traffic laws?
  • Please call (505) 891-5016 so that we can help direct you to the proper manager to explain your complaint.
2. Who takes care of the City vehicles?
  • All City vehicles, with the exception of heavy equipment, is maintained and repaired by the Fleet Maintenance Section of the Department of Public Works.
3. What happens to decommissioned vehicles and can I buy one?
4. Where do City vehicles get their fuel?
  • The City purchases its fuel for all of its vehicles and has a designated fuel pump area for its vehicles.This fuel pump area is owned and operated by the City for City use only.
5. Can I buy City fuel?
  • No.City fuel is for City vehicles use only.
6. What happens to used oil, batteries, and tires from City vehicles?
7. Can I dispose of my used oil, batteries, or tires at Fleet Maintenance?

Permits/Inspections/Licenses:



1. Where do I apply for permits?
  • All permits, with the exception of the CIP ROW permit, are handled in the Development Services Department on the first floor of City Hall (3200 Civic Center Circle, NE) Suite 130.
2. Where can I get a permit for new construction on my home?
  • All permits are handled in the Development Services Department on the first floor of City Hall (3200 Civic Center Circle, NE) Suite 130.
3. Where do I go to have an inspection done on my home from recent construction?
  • Inspections for your home are handled in the Development Services Department on the first floor of City Hall (3200 Civic Center Circle, NE) Suite 130.
4. Where can I get a Business License?
  • You can apply for a Business License at the Office of the City Clerk located on the first floor of City Hall (3200 Civic Center Circle, NE) Suite 150.
5. What is a CIP ROW Permit?
  • A CIP ROW Permit stands for Capital Improvement Project Right-of-Way Permit.This permit is for use by contractors working on City Capital Improvement Projects.

Special Assessment District (SAD):



1. What is a Special Assessment District (SAD)?
  • A Special Assessment District, also known as a SAD, is a means to provide property owners infrastructure that was not built at the time their subdivision was created.The State of New Mexico refers to such subdivision land as “Premature Platting”.Please see our Special Assessment District (SAD) Information page for more information.
2. Why does the developer not have to build the required infrastructure?
  • Developers of planned subdivisions are required to build the necessary infrastructure associated with their development.However, as a result of the “Premature Platting” having been performed long before the City of Rio Rancho existed (incorporated in 1981) there is no single developer of the subdivision.Each individual property owner, when he or she builds on the individual property owned, is the developer of that lot.Therefore, a SAD places the cost of the infrastructure on the developed who, in this case, is also the individual property owner.
3. How am I notified that my property is in a SAD?
  • The address used for the mailing list is obtained from the County Assessor’s Office.Therefore, the mailing are sent to the same persona and address that the County Property Tax bills are sent.It is thus in your best interest to contact the County Tax Assessor’s Office to verify that they have the correct name and contact information.It is best if you provide them with both the physical address (if one exists) and the legal address.For the legal address be sure to provide the Unit Number, Block Number, and Lot Number of each lot of concern.
4. When will I be notified that my property is in a SAD?
  • At the very beginning of a SAD the City sends out a poll to each property owner to reflect their desire to participate in a SAD.The poll is not part of the legal SAD process and is, therefore, only sent via regular mail to the same address as the County Property Tax bills.The legal SAD process notifications such as those for the Benefit Hearing and the Assessment Hearing are sent via certified mail.
5. What if I want some of the infrastructure improvements but not all?
  • Inclusion of infrastructure improvements is determined based on engineering research.Therefore, the improvements either will be included or not be included based on engineering principles.

6. Can I get more improvements than those proposed?
  • If the inclusion of additional improvement is supported by engineering research and the other SAD participants then it may be possible.Such changes are governed by the maximum benefit to the property, the cost of the improvements, and the timing of the request.
7. Why does it cost me extra money to have a SAD than someone else who already has the infrastructure?
  • Developers of planned subdivisions are required to build the necessary infrastructure associated with their development.However, as a result of the “Premature Platting” having been performed long before the City of Rio Rancho existed (incorporated in 1981) there is no single developer of the subdivision.Each individual property owner, when he or she builds on the individual property owned, is the developer of that lot.Therefore, a SAD places the cost of the infrastructure on the developed who, in this case, is also the individual property owner.
8. How much will my assessment be?
  • The amount of the assessment is first estimated by the design engineer so a cost may be compared to the benefit to the property.This estimated amount is available at the time of Resolution 2.However, the actual amount of the assessment will not be known until bids are received from the contractor and the low bidder is identified.This information is mailed to each property owner and is presented at the Assessment Hearing.
9. When do I have to pay my assessment?
  • Assessments may be financed through the City or they may be paid in full during the cash pay period.On the average it takes about a year from the time a SAD is started to the time of the Cash Pay Period.If the assessment is financed the payback period and schedule is set in the Assessment Ordinance after Resolution 4.
10. How long do I have to pay the assessment?
  • If the assessment is financed the payback period and schedule is set in the Assessment Ordinance after Resolution 4.
11. What is the interest rate if I decide not to pay the assessment during the cash pay period?
  • The interest rate is set by the New Mexico Finance Authority at the time the bonds are sold.

Trash/Recycling:



1. How do I sign up for trash service?
2. Why has my trash not been picked up when I put it out?
  • Trash pickup is sometimes delayed due to a holiday.To see when your trash will be picked up or to request it to be picked up please go to Waste Management of New Mexico.
3. Where are the landfills?
  • There are two landfills within the City.The County one is located near the intersection of Idalia Road and Iris Road, and features a recycling facility.The Waste Management landfill is located near the intersection of Northern Boulevard and Broadmoor Boulevard.To learn about their hours of operation please call (505) 867-0816 for the landfill on Idalia and Iris, and (505) 892-2055 for the landfill on Northern and Broadmoor.
4. Do the landfills accept recycled goods?
  • Yes.The County landfill on Idalia Road and Iris Road accepts recycled goods.Please call (505) 867-0816 to learn about their hours of operation.You can also call Keep Rio Rancho Beautiful (KRRB) at (505) 896-8389 for a list of items that are accepted for recycling.
5. How can I get a recycling bin?
  • You will need to contact Waste Management of New Mexico to request a recycling bin.It is encouraged to request the bin at the beginning of setup of your service, because you are paying for the recycling bin in your bill.Their number is (505) 892-1200.
6. What can I recycle?

Weeds, Litter, and Graffiti:



1. Who takes care of the weeds and litter in my neighborhood?
  • Residents are responsible for weeds and litter on their own property to the right-of-way.The Streets & Right-of-Way (ROW) Division takes care of weeds and litter in City right-of-way, when it is not in front of a home or business.Sometimes Home Owners Associations (HOAs) are responsible for the weeds along roads.To see which roads the Streets & ROW Division maintains versus an HOA, visit our Map Gallery Page (Coming Soon).For more information on the Streets & ROW procedure for weeds please see the Weeds, Litter, and Drains Maintenance Plan PDF.
2. My neighbor’s yard is full of litter and/or lots of weeds.Who takes care of that?
  • Your neighbor is responsible for weeds and litter in their yard.Even if the lot is vacant.Please contact Code Enforcement to report the violation at (505) 891-5862.
3. Who takes care of graffiti?
  • Streets & Right-of-Way Division and other Utilities take care of graffiti in City right-of-way areas.Please see the Graffiti Section page for details and who to call.

Flags:



1. Who takes care of the flags on NM 528?
  • The Building Maintenance Section of the Department of Public Works is responsible for the American flags only.All other flags are taken care of by the Parks and Recreation Department (PRD).Please contact PRD for any missing flags, which are not American flags, at (505) 891-5015. For American flags that are missing please report them to (505) 891-5016.
2. Which department is responsible for the flags seen around Rio Rancho?
  • All flags, with the exception of the American flags on NM 528, are taken care of by the Parks and Recreation Department (PRD).Please contact PRD for any missing flags at (505) 891-5015.

Other:



1. How do I find out what Council District I am in?
2. How do I find out about upcoming Public Meetings?
  • You can find information about some upcoming Public Meetings by going to our Governing Body page.
3. I received a letter indicating that the City needs my property for a project.What do I do?
  • Please see our Land Coordinator page to get information on the Acquisition Process.
4. What do I do with my 1099 for my taxes when my property has been acquired by the City?
  • There are many different avenues that you can take in regards to the 1099 tax form.Please call our Land Coordinator at (505) 891-5220 for more information.
5. What is a Fiscal Year?
  • A Fiscal Year (FY) is the length of a calendar year but starts in July and ends in June of the following year.For example: July 1, 2014 to June 30, 2015.
6. What is a Federal Fiscal Year?
  • A Federal Fiscal Year (FFY) is the length of a calendar year but starts in October and ends in September of the following year. For example: October 1, 2014 to September 30, 2015.
7. Who maintains the Municipal Separate Storm Sewer System (MS4)?
  • MS4 is maintained by the Development Services Department Engineering Division.They also maintain the Development Process manual.

ADDITIONAL RESOURCES:



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