Utilities Department

Utilities Department Operations During COVID-19

Rio Rancho City Hall is currently open to the public from 8:00 a.m. to noon, Monday through Friday. For information about paying your bill or setting up a new account, see below:


The Utilities Department is made up of three Divisions. They are: Utility Accounting, Utility Operations, and Utility Services. Through these divisions the Utilities Department is responsible for: management of departmental budgets, management of Utilities billing accounts, and management and repair of all water and wastewater utilities.

Mission Statement

Through leadership, dedication, and integrity, we are committed to providing utility and environmental services of superior quality.  We remain continually focused on the value of our associates, the well-being of our community and the preservation of our environment.

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