Frequently Asked Questions
Is City Hall closed?
City Hall will open to the public on May 26. For more information about City facilities and services, click here.
When will City Hall and other City facilities reopen to the public?
Some City facilities will open in a limited capacity beginning May 26. For more information about City facilities and services, click here.
Do I need to wear a face covering inside a City facility?
Yes. Citizens entering or being present inside any City facility are required to wear a face covering and maintain six feet of distance between themselves and others.
What is the City of Rio Rancho doing about COVID-19?
The City of Rio Rancho has been working and will continue to work closely with local organizations and agencies, including the NMDOH (Data Dashboard) and Centers for Disease Control and Prevention (CDC) regarding recommendations, messaging, preparations, and updates.
What can citizens do to help?
Citizens can educate themselves about the virus and about prevention by visiting http://cv.nmhealth.org/. Citizens can also help prevent the spread of this virus by:
- Washing their hands often with soap and water for at least 20 seconds. This cannot be stressed enough.
- Social distancing and staying home.
- Wearing a face covering when other social distancing measures are difficult to maintain.
- Covering their cough or sneeze with a tissue, then throwing the tissue in the trash.
- Avoid touching their eyes, nose, and mouth.
- Cleaning and disinfecting frequently touched objects and surfaces.
- Staying home when they are sick, except to get medical care.
- If you have or feel you may have come into contact with someone who has COVID-19, please take the City of Rio Rancho’s Self-Reporting Survey.
What are the symptoms of COVID-19?
Per the Centers for Disease Control and Prevention (CDC), symptoms can include fever, cough, and shortness of breath.
What should I do if I think I have COVID-19?
Before calling 9-1-1 or going to the emergency room, call the New Mexico Department of Health’s Coronavirus Hotline at 1-855-600-3453.