Pay Water Bill

How to Pay 

You can pay your water/wastewater utility bill several ways: online, over the phone, or by mail. A $1.75 convenience fee may be imposed. Accepted forms of payment are: check, credit card (Master Card, Visa, Discover, or American Express).

Pay Online:


The City of Rio Rancho is excited to offer residents an easy and convenient method to view and pay their Water and Wastewater Services online. You are now able to pay online with One Time Pay, no account registration required. You may also create an account to be able to use extended features. 

Pay In Person:


Due to the COVID-19 pandemic, this option is not available at this time. 

Pay Over the Phone:


1. Please call: (505) 891-5211 to make a payment by phone. If you would like to make a payment with a Utility Service Specialist call (505) 891-5020.
a. You will need your full Utility Account Number to access this service.Please see an example of a Water/Wastewater Utility Bill PDF for the information you need.

Pay by Mail:


1. You can send your payment in using the return envelope included with your Utility payment stub.

2. If you do not have the return envelope you can mail your payments to City Hall.

      • Utilities Department
        3200 Civic Center Circle Suite 270
        Rio Rancho, NM 87144

Pay by Drop Box:


The City of Rio Rancho is not currently accepting payments via the two drop boxes. The boxes are in the process of being moved, and will then be reopened to accept payments. To check on the status of the payment boxes, please call 505-891-5020. 

Automatic bank draft authorization agreement:



1. Complete bank draft form:

a. UT-UTS-01.06 (E) Automatic Bank Draft Form PDF
  • For signing up for an automatic monthly bank draft from your checking or savings.
  • It can take up to one billing cycle for the automatic bank draft to activate.When it is established the top of your bill will read: “Bank Draft, Do Not Pay”.
4. E-mail, Mail, or Fax the form with a copy of your valid ID.

a. E-mail to: utilitycustomerservice@rrnm.gov.

b. Fax to: (505) 891-5204

a. If you have any questions please call: (505) 891-5020.



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Adobe Disclaimer: Reading the PDF documents provided on this site requires the Adobe Acrobat Reader, available for free from Adobe. Adobe, the Adobe logo, Acrobat, and the Acrobat logo are trademarks of Adobe Systems Incorporated.