Pay Water Bill
How to Pay You can pay your water/wastewater utility bill several ways: in person, over the phone, by mail, or online. A $1.75 convenience fee may be imposed. Accepted forms of payment are: cash, check, credit card (Master Card, Visa, Discover, or American Express).
1. You will need to set up an account.
2. Click on the link: Online Water/Wastewater Billing Account.
3. Click on the
a. Enter in your Account number, Bill Date, Due Date, Total Amount Due, and click submit.
b. You will then be asked to create a new pin (password), a password/pin hint, and enter an email address. When completed click the submit button
c. You will be sent a confirmation e-mail, to the e-mail address you provided to finish the registration process. Also check your spam or junk mail.
Pay In Person:
1. You can pay at the Cashier’s office on the first floor at City Hall (3200 Civic Center Circle) Monday - Friday, 8:00 A.M - 5:00 P.M. Any transaction after 3:00 P.M will post the following business day.
Pay Over the Phone:
1. Please call: (505) 891-5211 to make a payment by phone. If you would like to make a payment with a Utility Service Specialist call (505) 891-5020.
a. You will need your full Utility Account Number to access this service.Please see an example of a Water/Wastewater Utility Bill PDF for the information you need.
Pay by Mail:
1. You can send your payment in using the return envelope included with your Utility payment stub.
2. If you do not have the return envelope you can mail your payments to City Hall.
- Utilities Department
3200 Civic Center Circle Suite 270
Rio Rancho, NM 87144
Pay by Drop Box:
The City of Rio Rancho is not currently accepting payments via the two drop boxes. The boxes are in the process of being moved, and will then be reopened to accept payments. To check on the status of the payment boxes, please call 505-891-5020.
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