Due to increased public health safety measures related to COVID-19, Rio Rancho City Hall is closed to the public until further notice. During this time, City personnel will still provide services to citizens electronically or by phone. Other City services, such as emergency services, road repair and maintenance, utilities billing, and Development Services-related will continue to be fully operational.
“We are taking the decisions made at the state and federal levels very seriously and, in order to slow the spread of COVID-19, we have made the difficult decision to close many City facilities,” said Mayor Gregg Hull. “The decision to close facilities was made with the health and safety of our citizens and staff in mind. Understanding the need to continue to provide City services, we will continue to serve the citizens of Rio Rancho with limited social interaction. It is imperative that we practice and promote social distancing as well as preventative measures to minimize the spread of this disease.”
Below is information about departments, including contact numbers and email addresses:
- The Utilities Department will not be shutting-off water until further notice. Recent shut-offs will have services restored over the course of the next few days with owed amounts assessed in the future, date to be determined. In addition, late fees will also be temporarily waived on delinquent accounts from today until further notice.
- Payments can be made by mail, by calling 505-891-5211, or online at www.rrnm.gov
- For other Utilities related services like setting up a new account, call 505-891-5020 or email email@example.com
- Development Services (permits, plan reviews, inspections)
- Phone: 505-891-5005 or 505-891-5006
- Email: firstname.lastname@example.org
- For plan submittals and special accommodations, call 505-891-5005
- City Clerk’s Office (business licenses/registration and records requests)
- Public Works (roadway maintenance and responding to roadway concerns)
- Financial Services (payments, alarm permit registration, and ambulance billing)
- For Ambulance Billing, call 505-896-8393
- For SAD payments, call 505-896-8806
- For Escrow payments, call 505-896-8748
- City Manager’s/Mayor’s Office
- Police Department Records Unit (records requests)
- Police Department Evidence Unit (disposition of property)
- Crime reporting (criminal damage, shoplifting under $500, fraud, etc.)
All City Facility Closures
- A Park Above, 2441 A Park Above Court
- Cabezon Community Center, 2307 Cabezon Boulevard
- City Hall, 3200 Civic Center Circle
- Esther Bone Memorial Library, 950 Pinetree Road (drop box to return materials is still open)
- Haynes Park and Community Center, 2006 Grande Boulevard
- Loma Colorado Main Library, 755 Loma Colorado Boulevard (drop box to return materials is still open)
- Meadowlark Senior Center, 4330 Meadowlark Lane
- Motor Vehicle Division* (Rio Rancho location), 4114 Sabana Grande Avenue
- Rio Rancho Aquatic Center, 745 Loma Colorado Boulevard
- Rio Rancho Municipal Court, 500 Quantum Road
- Rio Rancho Police Department front desk/lobby, 500 Quantum Road
- Rio Rancho Sports Complex, 3501 High Resort Boulevard
- Sabana Grande Recreation Center, 4110 Sabana Grande Avenue
- Sports Complex North, 3616 Chayote Road
- Star Heights Recreation Center, 800 Polaris Boulevard
*City of Rio Rancho has provided MVD services over the years as a contractor for the State of New Mexico. For information about MVD services and to schedule an appointment at another location, please visit www.mvd.newmexico.gov.
Because this situation is frequently evolving, the City will continue to monitor developments and take precautionary measures. Please visit www.rrnm.gov/covid19 for a complete list of closures and for updates about facility access and services.
In an effort to reduce the pressure on the healthcare system, anyone experiencing mild COVID-19 symptoms should call the New Mexico Department of Health’s Coronavirus Hotline at 1-855-600-3453, rather than calling 9-1-1 or visiting the emergency room. Anyone experiencing more severe or life-threatening symptoms should seek immediate medical attention.
Citizens can help prevent the spread of this virus by:
- Washing their hands often with soap and water for at least 20 seconds.
- Social distancing—Avoiding close contact with people who are sick.
- Covering their cough or sneeze with a tissue, then throwing the tissue in the trash.
- Avoid touching their eyes, nose, and mouth.
- Cleaning and disinfecting frequently touched objects and surfaces.
- Staying home when they are sick, except to get medical care.
For more information about COVID-19 and prevention, visit the NMDOH’s COVID-19 website cv.nmhealth.org.