Interlibrary Loan Request Form

Interlibrary Loan (ILL) is a cooperative service among libraries for obtaining items not owned by local libraries.  The Rio Rancho Public Libraries lend and borrow items in the contiguous United States.

• An Interlibrary Loan Request Form needs to be filled out for each item requested.
• Individuals requesting ILL items must have an RRPL card in good standing.
• If there are additional fees charged by the lending library, you will be contacted prior to the request being finalized.
• It generally takes 2-6 weeks for ILL requests to be processed and for items to arrive.
• Terms of borrowing, including the due dates, are determined by the lending library.
• Items are picked up and returned to the check-out desk.
• To see which libraries carry the book you are looking for, access WorldCat here.  Search the CatalogAvailable for Use  Search the CatalogAvailable for Use  Search the CatalogAvailable for Use  Search the CatalogAvailable for Use  Search the CatalogAvailable for Use  Search the CatalogAvailable for Use  Search the CatalogAvailable for Use  Search the CatalogAvailable for Use  Search the CatalogAvailable for Use  Search the Catalog 

For more information, if you have questions, or to request an item be renewed, please contact:

The interlibrary loan clerk at interlibraryloan@rrnm.gov 
(505) 891-5013

NoveList Database

The  Rio Rancho Public Library (RRPL) encourage everyone to have a library card and provide a number of card types to meet the needs of all patrons.  New Mexico residents who provide photo ID and proof of address receive cards with full privileges. Library Card Application 

Other cards are available for children, out-of-state visitors, and those who do not have photo ID or proof of address.

Please see E-resource Library Cards to sign-up online.

Library Card Features:

• Library cards are not transferable.  Do not lend your card.  Cardholders are responsible for all items checked out on their card.
• If you forget to bring your card you may check out two items using photo ID.
• The Rio Rancho Public Library does not charge daily late fees.  We will contact you if items become overdue.
• Please contact us if your card is lost or stolen so we can freeze your account.
• The cardholder is responsible if items are lost or returned damaged.
• Rio Rancho Public Library cards can be used at all Rio Rancho branches.

Renewing Your Library Card

• Library cards expire every three years to enable us to make sure the contact information is current.
• Please visit either library and bring your library card, photo ID, and proof of address to have your card renewed. 

Checking Out & Returning Items

Rio Rancho Public Library items can be checked out and returned to either branch.

Mis-returned Items

Items from other library systems are sometimes returned to the Rio Rancho Public Library. There is no tracking mechanism for mis-returned items. The Library is not responsible for mis-returned items that are lost.  If you think you may have returned an item in error, please contact the checkout desk at the branch where you returned it. The Rio Rancho Public Library has a verbal reciprocal arrangement for the return of items to/from other local libraries. This happens on an irregular basis. 

Questions

If you have any questions about your account or checking out items, speak to someone at the checkout desk or call Library Customer Service at (505)891-5013 ext 3081. 

Items Available to Check Out

E-resource Library Cards

The Rio Rancho Public Library encourages everyone to have a library card and provides a number of card types to meet the needs of all patrons. The e-resource library card allows access to our online resources in the research center and all downloadable media.

To request an e-resource card fill out the e-resource library card application.  Turnaround is typically 48-72 hours upon receipt of the application.

Physical cards will be mailed to the patron at the address provided on the application.

Physical cards will be mailed to the patron at the address provided on the application.

Collection Agency

The Rio Rancho Public Libraries do not have daily overdue fees.  However, when items are excessively overdue the item will be billed to the customer’s account and the account may be sent to a collection agency.  Referring the account to the collection agency only occurs after multiple notices have been sent by the library and is an effort to recover library materials.  Once library materials are returned, the bill for their replacement is waived.
 
 When accounts are referred to a collection agency there will be a $15 fee added to the patron’s account.  This cost is for the collection agency service and is non-negotiable.

When items are overdue the library sends multiple notices, including 3 days prior to the due date and 14 days following the due date.  If an item is 42 days overdue the account is referred to the collection agency.

Upon the account being referred, the collection agency will pursue the return of library materials according to its notification schedule.  If after 120 days the patron has not settled the account it will be reported to the three major credit reporting agencies.

Library of Things

Library of Things

 The Rio Rancho Library's 'Library of Things' is designed to support lifelong learning and creativity by providing the physical tools to explore new areas of interest and learn new skills. View the User agreement here Library of Things Library of Things Library of Things Library of Things Library of Things Library of Things Library of Things Library of Things Library of Things Library of Things. Items in the Library of Things are available to check out by patrons 18+ with library cards in good standing. View a list of the items  here. Library of Things Library of Things Library of Things Library of Things Library of Things Library of Things Library of Things Library of Things Library of Things Library of Things

New Mexico Family Pass 

New Mexico Family Pass

The New Mexico Family Pass opens the doors to 15 museums and historic sites. From Native American treasures to space exploration, world-class folk art to super dinosaurs, ancient sites to the state-of-the-art New Mexico History Museum - our museums and historic sites celebrate the essence of New Mexico! More Info

Meeting & Study Rooms 

Meeting Rooms 

The Rio Rancho Public Libraries provide public meeting spaces at both of our locations.  Local, civic, community or non-profit organizations are welcome to use these rooms for meetings during open library hours.  

Per City Code 39.19, Any city property or facility designated as an early voting or election day polling place for a statewide or municipal election shall not be eligible for reservation or rental within 30 days of the date of the election, when the purpose is to discuss, inform, debate or confer, in any manner, about a candidate or ballot question, or engage in any activity which may influence an election outcome regarding any candidate or ballot question.

*Both branches also have small study rooms on a first come, first served basis. Information is below.

Start Here: 
For first time users, please complete an initial application about your group here Version OptionsUsing Your Library - DraftSearch the CatalogHeadlineAvailable for Use .

Rio Rancho Public Libraries Meeting Room Purpose
We will try and accommodate all meeting room requests. The spaces are prioritized for Library-related programs as well as governmental entities, including all City of Rio Rancho Departments and Sandoval County agencies who serve the citizens of Rio Rancho. Occasionally, Library and City of Rio Rancho events may pre-empt previously scheduled meetings. If this happens, we will make every effort to find another space or date for your group.

While the Rio Rancho Public Libraries defend the right to free speech, we do not condone hate speech and our spaces cannot be used by groups who engage in it.

Terms and Conditions when meeting at the Library:

• Follow the Behavior Rules. 
• Meetings and programs must conform to city code 39.19 concerning misuse of city property or resources for political purposes.
• Meetings and programs must be free and open to the public.  Our spaces cannot be used for sales purposes.
• Our rooms are frequently used.  For this reason, reservations are needed.  In order to ensure the library can close on time, we ask that all meetings end and be cleaned up 30 minutes prior to the scheduled closing.
• Please let us know if any Library property gets damaged. We may bill your group for damage or cleaning.
• If you would like to use the Library’s audiovisual equipment, please indicate that at the time of your reservation. We will make every effort to accommodate your request.
• We are unable to set up or take down furniture.  You are welcome to move the furniture, but we ask that you return it to the formation in which you found the room.
• Library staff is unable to assist with meetings, including greeting and directing attendees, providing office supplies, paper products, refreshments, or technical support.
• If your group needs to cancel your meeting we ask that you let us know by calling (505)891-5013 ext. 3081.
• The Library Director has the ability to revoke or refuse the use of the meeting rooms.

Book a Room:

Once you have completed the initial application you will be emailed a link to create an account and book a room. 

Study Rooms

Room Capacities

The Loma Colorado Main Library has three study rooms for patron use. One of the rooms holds four people and the other two hold two people each. 

The Esther Bone Memorial Library has two study rooms for patron use. Each room holds four people.

Study Room Procedure & Rules

• Rooms are assigned on a first come, first served basis. We do not take reservations for them. You may sign up to use a room at the Reference Desk.
• Persons signing up to use the study room must be 13 years old or older. Study rooms may be used for a two-hour period, which may be extended if there is no demand.
• Normal reading room behavior is expected: no food or drink; no excess noise and disruption; no sitting on the tables and counters.
• We appreciate you leaving the study room clean and tidy.

Computers, Fax, Printing & Copier 

 Version OptionsUsing Your LibraryHeadlineSearch the Catalog

Computer Use Rules

Computer Access:

• Library cards must be in good standing to use public Library computers. Good standing is defined as a current card that does not have any billed items or other blocks.
• All computer users must use their own Library cards. A user is in violation of the Library's computer use rules if he or she permits another to use his or her card.
• Customers are limited to most current time limits posted in the Library based on availability.
• Once a computer is reserved, customers have 10 minutes to sign in. Waiting time cannot be estimated. Customers are responsible for monitoring their reservations.
• Public Library computers will shutdown prior to the Library closing.
• If space is available, a maximum of two persons may sit or work together at any one computer.
• All computer users are expected to conduct themselves appropriately within a public environment. Verbal or physical abuse of staff, other Library or computer users or computer equipment will not be tolerated.
• Computer use may not interfere with others using the Library. Computer customers are subject to the Library’s behavior rules .

Saving Files:

• Files may not be saved to the desktop or the C Drive. 
• USB storage devices may be connected to the computer.
• The Library does not provide hardwired connections for customer owned equipment in Library buildings.
• The Library is not responsible for damage or lost data resulting from the malfunctioning of Library hardware or software.

Printing:

• Black, white, and color printing is available for a fee.
• Only paper provided by the Library can be used in the printers.
• We do not provide refunds for printing.
• The Library recommends using "print preview" before printing.

  Assistance:

If customers need assistance using the Library’s computers and time allows, Library staff will help to the best of their ability. Extended explanations, in-depth training, and specific software assistance are not available without advance notice.

Wireless Access:

All Library branches provide free wireless service with the following parameters:

• The Library's wireless network is not secure. The Library is not responsible for damage or lost data resulting from connection to the Library’s network;
• Individual users are responsible for their own equipment. Library staff is not able to provide technical assistance;
• Users of the Library’s wireless connection must comply with the Library's Computer Use Policy; and.
• Printing options may be available.

Fax:

All Library branches provide fax service with the following parameters:

• Sending a fax is free.
• The library cannot receive faxes.
• The library is not responsible for faxes that are not received when sent from one of our machines.

Test Proctoring 

The Loma Colorado Main Library offers test proctoring at no charge. Proctoring takes place during the library’s opening hours which are: Monday-Thursday 9am-6pm, Friday-Saturday 9am-5pm.  All proctoring is done by a librarian and must start a half hour after opening and finish a half hour before closing.

To schedule a proctored exam please fill out this form. You will be contacted in 24-48 hours.

Given staff availability, there is a need to schedule in advance. We ask for a one-week notice prior to the test being administered.

Additionally, the following guidelines apply:

• The student must fill out a Student Proctoring Form and submit it to the proctor. No proctored exams will be given without a student proctoring form.
• It is the student’s responsibility to make sure that the proctor receives the proctoring instructions, exam (if written) and access code (if online) by contacting the school’s testing center or professor.
• The proctor helps library customers at a busy reference desk during the proctoring and will not be able to watch the student at all times.
• The library’s desktop computers are not within sight of the proctor at the reference desk. If the school or testing center allows, students may use wireless laptops with the understanding that a wireless connection is not as reliable.
• The library reserves the right to substitute a proctor if the proctor of record is not at the library at the time of the test.
• The student will be required to present a photo ID at the time of the exam.
• There is no guarantee of quiet.
• Proctors will enforce any time limits that are placed on the exam, as well as any other rules set forth in the exam materials.
• Any perceived violation of the posted rules for the exam will be reported to the educational institution.
• Librarians cannot proctor tests that students bring in themselves.
• Librarians will not sign a proctoring verification that attests to more than the staff member has been able to do.
• The library will not be responsible for tests that are interrupted by library emergencies, power failures, or computer hardware or software failures.
• The library will not be responsible for any completed tests once they leave the library’s possession and have been mailed or transmitted back to the educational institution.

For more information, please contact:
(505) 891-5013 x3033 or askalibrarian@rrnm.gov

Downloadable and Streaming Media 

Welcome to your source for free 24/7 entertainment!

Freegal Music - Your source of free streaming and downloadable music.

Hoopla - Your source for digital books, audiobooks, music, movies, comics, and television shows.

Libby - Your source for best selling eBooks and audiobooks. 

Helpful Information 

Freegal Music
Freegal Music offers free music and music videos in all genres and works with many devices. 

1. Works with? 
   • Most Android devices
   • iPad/iPhone/iPod touch 
   • Kindle Fire devices 3rd generation and up.  
   • Windows
   • Mac
2. How do I get it?
   • To listen and download to a Windows PC or Mac, go to Freegal Music login with your library card and start browsing. 
   • To listen and download with an Android or Apple tablet or smartphone, install the Freegal Music app to your device via Google Play (Android), the Apple App Store (iOS).
   • To stream and download with Kindle Fire devices, install the Freegal Music® app through the Amazon Store. Freegal Music is supported on Kindle Fire 3rd generation and up.
   • Log into with your library card and start browsing.
3. Loan limits and periods?
   • You will receive 5 tokens to download music and videos each week. Songs are 1 token and videos are 2.
   • Downloaded songs and videos are yours to keep.
   • You may also stream 5 hours of music per day.
4. Need Help?
   • Freegal Music Help
   • Still having trouble? Swing by the libraries with your device and we’ll be able to help.

Hoopla 
Hoopla is an innovative service that lets you access thousands of movies, television shows, music albums, eBooks, comics, and eAudiobooks. It's free and easy. All you need is a library card and a web browser, phone or tablet. All titles are available all the time and are returned automatically. You can find items in the app and in the library catalog.

1. Works with?
   • Android Devices
   • iPad/iPhone/iPod touch
   • Kindle Fire HDX tablets, along with all of the 2015 model Kindle Fire HD tablets (Hoopla is not available on other Kindle devices).
   • Nook HD
   • Windows PC *will not work with Windows 8 mobile devices 
   • Mac
2. How do I get it?
   • Sign up for a Hoopla account. You will need to provide your current email address, create a password and have your library card number available. Select Rio Rancho Public Libraries under “Library Info.”
   • Browse, borrow and stream your favorite titles immediately on your PC or Mac computer.
   • Want to view on a tablet or smartphone? Install the hoopla app to your device via Google Play (Android), the Apple App Store (iOS), or the Amazon app store for the Kindle HDX. Sign up for an account if you haven’t already, and start browsing.
3. Loan limits and periods?
   • The checkout limit is 5 items per calendar month (including any eBooks, comics, eAudiobooks, movies, and music).
   • eBooks and comics are available for 3 weeks.
   • eAudiobooks are available for 3 weeks.
   • Music albums are available for 7 days.
   • Video loan periods vary between 2 and 3 days.
4. Need help?
   • Hoopla Help
   • Still having trouble? Swing by the libraries with your device and we’ll be able to help.

Libby 
Libby offers free eBooks and eAudiobooks, including today's best sellers, and is the only platform that works with Kindle eReaders. The Libby App works with most devices and allows six checkouts. You can find items in the app and in the library catalog.  

1. Works with?
   • Android (Libby App)
   • iPad/iPhone/iPod touch (Libby App)
   • Kindle Devices (Libby App)
   • Nook (Libby App on the Samsung Nooks)
   • Windows / Mac
   • Other devices
2. How do I get it?
   • Check if your device is supported.
   • Click here Search the CatalogAvailable for Use  Search the CatalogAvailable for Use  Search the CatalogAvailable for Use  Search the CatalogAvailable for Use  Search the CatalogAvailable for Use  Search the CatalogAvailable for Use  Search the CatalogAvailable for Use  Search the CatalogAvailable for Use  Search the CatalogAvailable for Use  Search the Catalog  and select your device under "Get Started With" to install the appropriate software. This may include downloading an application or Adobe Digital Editions.
   • Browse and download your favorite titles.
3. Loan limits and periods?
   • The checkout limit is 6 items at one time.
   • eAudiobooks are available for 3 weeks.
   • eBooks are available for 3 weeks.
4. Need help?
   • Libby  Help
   • Troubleshooting
   • Still having trouble? Swing by the libraries with your device and we’ll be able to help.

A to Z Listing of Research Databases 

Local History Collections 

The Rio Rancho Local History Collection

The Rio Rancho Local History Collection has developed over several years and continues to grow with donations of books, posters, flyers, and memorabilia from generous community members. The collection contains is housed in the Local History Room located in the southeast corner of the Loma Colorado Main Library.

Rio Rancho Turns 40!       
Rio Rancho turned 40 in 2021 and to celebrate Mayor Gregg Hull created a celebratory video for the occasion, see it here.          

Digitization                                                                                                                                                                                           
Digitization of the local history collection began in 2019. Click here           to view a catalog of current digital images.

Exhibits
Exhibits including photographs, maps, posters, and other items are on display in the Local History Room.

Oral Histories
The library conducts interviews with individuals who have Rio Rancho stories to share. The oral histories are available in the Local History Room.

Books & Collections
Books, manuscripts, videotapes, posters, flyers, and other materials in the Local History Room cover topics such as Rio Rancho history, current and past demographics, and other local statistics.

Local Newspapers
The collection includes two local newspapers, the Rio Rancho Observer (1973 - 2017 on DVD), and the Rio Rancho Roadrunner (1975 - 1981 on DVD). Patrons may use public PCs to view the DVDs. Please see the adult information desk for assistance.

Preservation
Owing to the nature of the collection, local history items may not be checked out. The collection is secured in locked cabinets in the temperature controlled Local History Room. Please be aware that some items require special handling, including wearing gloves. If required, gloves will be supplied.

Donations
We welcome donations to the Local History Collection relating to the history of Rio Rancho. Acceptable donations include photographs, books, yearbooks, old phone books, posters, flyers, papers, and other memorabilia. Please contact the Loma Colorado Main Library reference desk for more information at 505-891-5013, ext. 3033.

Research
The Local History Room is locked during regular library hours. Books and other materials are listed in the library catalog and can be identified with the location Loma Colorado Local History. If you would like to use materials or see the collection, an adult information librarian will be able to assist you. You may be required to leave your ID or library card at the adult information desk while you conduct your research.

Current Hours

(Hours are subject to change based on availability of bookstore staff)

Tuesday - Saturday: 9am-12pm

Prices

Hardcover Books: $2.00

Softcover Books: $1.00

DVD's: $1.00

CD's: $1.00

Browse our large inventory of adult fiction and nonfiction books, teen books, and children's books, plus DVD's and CD's. The inventory is constantly changing so check often for new items.

Donations are accepted 24/7 using the shed in the back parking lot at the Loma Colorado Main Library. For more information on donations click here.          

Questions? Email us at twicereadtales@rrnm.gov

Art Exhibits & Proposals 

Art Exhibit Interest Form

The Rio Rancho Library and Information Services department displays art in order to foster community collaboration and the enjoyment of art and objects. Art is exhibited and collections displayed at both branches. Viewing of the art may be unavailable during library programs taking place in the auditorium. Current exhibits are announced on our Facebook page and on the calendar of events. 

We welcome community members to submit the art exhibit interest form for their work to be considered. 
 
For a full explanation of the process, read the art exhibit guidelines.
 
Once you fill out the form, you will be contacted by a librarian about the status of your proposal.  We regret that we are unable to accommodate all requests.  Generally, our exhibits are booked 3-6 months in advance, so it is possible that your application will be accepted but the exhibit date will be far in the future. 

Thank you for your interest in exhibiting your work at the library.

Program Proposals 

The Rio Rancho Public Library offers a large array of programs for children, teens, adults, and families. To see a list of our current programs, please visit the Calendar of Events. 

If you would like to present a program, please submit your proposal using the program proposal form. This form will be submitted to all programming librarians at both libraries. Please note, submitting a proposal does not guarantee it will be accepted. Programs are booked at least three months in advance. If we are able to book your program, we will contact you. If you are asking for a fee, please note that you will need to have a business license on file with the City of Rio Rancho and have filled out a vendor packet to receive payment.

Keep Informed
We send out a monthly adult program email, if you would like to receive it, please sign up here          .
*Please note, we will not share or sell your information.

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